We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org
Damage and Problems
Please check your order upon receipt, and if the item is defective, damaged or received the wrong item, please contact us immediately so we can assess the problem and correct it.
custom products cannot be returned (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we do not accept returns of specials or gift cards.
The quickest way to make sure you get what you want is to return the item you have, and once the return is accepted, buy the new item separately.
Within 7-14 working days
We have our own logistics partners to ship products, they will choose the fastest and most suitable shipping route. If expedited shipping is required, please note in the order and contact us - email@example.com
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Unfortunately, we cannot change the shipment once the product is en route.